The protection of your personal information is important to us. We respect your privacy and want you to understand what we do with the information we hold about you.
This privacy policy explains how we (IP Home and Office, a company, whose registered office is Sutjeska 83, 2000 Shtip, North Macedonia) collect, share and use your personal information.
You can contact IP Home & Office's legal team at legal@iphome.biz.
Contact details: we collect your e-mail address to contact you directly.
IP Home & Office account details: when you download and use the IP Home & Office app, you will be asked to register with us and create an account. Your account details include your username, password and your email address.
How you use IP Home & Office products: we will collect information about how you are using IP Home & Office products and services in your home and their performance, what devices are connected to them and how those devices are being used with the IP Home & Office products. For example, this includes information that smart devices you connect to your IP Home & Office Smart Box collect about heating schedules, lighting use and schedules, when contact sensors show doors or windows are open or closed, when motion sensors detect movement, water flow events, when smart plugs are on or off and video and audio recordings from your monitoring devices.
We will collect personal information from a number of sources. These include the following:
Directly from you: for example, when you create your IP Home & Office account with us, connect your smartphone or computer to the IP Home & Office products, purchase products and services from us, complete forms we provide to you, enter our competitions and promotions, contact us by phone, email or communicate with us directly in some other way.
Our website, app and IP Home & Office products: provide us with information about how you use them and the devices in your home that you connect to them.
If you use our website or app, we will collect information about how you interact with us online. We use cookies and other similar technologies to help us do this
The IP Home & Office app will send service notifications directly to your smartphone or device through the app when we have something important or interesting to make you aware of or you have asked to be notified about certain events relating to your IP Home & Office products, e.g. to remind you that your heating is on or when movement is detected in an area of your home. Depending on the service you choose, you may also receive these notifications by text message or email depending on your preferences. You can turn off service notifications at any time through the app, your smartphone system settings or your online account.
We do not share your personal information with any other entity or third party
We will keep your personal information for as long as you have an account with us. After you close your account with us we will keep your personal information for a reasonable period to maintain our records and legal obligations to you.
In the event of any query or complaint in connection with the information we hold about you, please email us at: legal@iphome.biz.
We have implemented measures, including encryption and SSL technology, designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Your account's privacy and security is protected by your password. In order to prevent unauthorized access to your account and personal information, you should select a strong password and protect it by limiting access to your computer, device, browser or application and by signing off after you have finished accessing your account. If you use a third-party service to sign into your account, you should protect that account accordingly as well. While we strive to always protect the privacy of your account and personal information in our records, we cannot always guarantee it will be completely secure. The security of your personal information may be compromised by unauthorized entry, unauthorized use, hardware failure, software failure, and other factors at any time.